Shipping policy

Thank you for shopping with VegaFox. We are committed to providing you with exceptional products and service. Below you will find important information regarding our shipping policies.

Order Processing

  • Processing Time: Once your order is placed, please allow 1-3 business days for processing. During peak periods or holidays, processing times may be slightly longer.

  • Order Confirmation: You will receive an order confirmation email as soon as your order is received. We will notify you via email when your order has been processed and shipped.

Shipping Timeframe

  • Estimated Delivery: Most orders are shipped within 1-3 business days and are expected to be delivered within 5 to 20 days from the shipment date to UK, US and Europe. Please note that the exact delivery time may vary based on your location and shipping carrier.

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email along with a tracking number (if applicable) so you can monitor the progress of your package.

Shipping Carriers and Destinations

  • We partner with reliable shipping carriers to ensure your order reaches you safely and promptly. While the specific carrier may vary based on your location and order details, rest assured that we aim to work with the best service providers.

  • International Shipping: If you reside outside our primary shipping regions, additional customs duties, taxes, and fees may apply. These charges are your responsibility, and we recommend contacting your local customs office for more information.

Shipping Delays

  • Although we strive to deliver all orders within the estimated timeframe, unforeseen delays can occasionally occur due to factors outside our control (e.g., customs delays, carrier issues, local holidays, or extreme weather conditions). If there is a significant delay with your shipment, we will contact you at the provided email address.

Shipping Costs

  • Shipping costs are calculated at checkout based on the total weight of your order and the destination. Free shipping promotions, if available, will also be clearly indicated on our website at checkout.

Returns and Exchanges

  • Please refer to our separate Return Policy for complete details regarding returns and exchanges, including timeframes, conditions, and instructions on how to initiate a return or exchange.

Questions & Assistance

If you have any questions regarding your shipment or require further assistance, please do not hesitate to contact our customer support team at:

Email: info@vegafox.com

We appreciate your business and look forward to serving you.